| Q) |
What is the duration of the pulse? |
| Ans : |
Pulse is of 30 seconds. There is a 1 sec call-setup and 1 sec call-disconnect time which gets added to the call duration. This allows only calls of 28 seconds of talk time to be carried in one pulse and 58 seconds of talk time to be carried in two pulses. |
| Q) |
What is the sound file format for uploading? |
| Ans : |
Sound file should be in wave format with below compulsory specifications
Encoding: PCM Uncompressed
Attributes/Bit rate: 8.000 Khz, 16 Bit, Mono |
| Q) |
Which language the system support? |
| Ans : |
Our system supports all 26 Indian languages. |
| Q) |
Is there a validity clause? |
| Ans : |
Yes, there is validity clause. |
| Q) |
Is there any limit on the Phone numbers that can be uploaded? |
| Ans : |
No, there is no limit on the numbers that can be uploaded. Please make sure that the file format should be .txt file & mobile number separated by Enter. |
| Q) |
Can I set a caller-id of my own choice? |
| Ans : |
For outbound calls the number cannot be changed as masking of numbers is against TRAI regulations. |
| Q) |
Can I schedule calls on landline numbers as well? |
| Ans : |
Yes you can schedule calls on both mobile and landline numbers. Please make sure that the number entered is a ten digit number For example: Mobile Number should be entered without 0 or 91 (9711520500) Land line numbers should be entered with the std code omitting 0 (1146208080). |
| Q) |
Is there a difference in rates for STD and local calls? |
| Ans : |
No there is no difference in rates for STD and local calls. |
| Q) |
Can I listen to the message again by pressing 1? |
| Ans : |
Yes, we support DTMF Key Presses (Dual tone multi frequency). We also allow you to make an IVR which loops on a Key Press. This can be achieved through IVR Studio. |
| Q) |
Where is my voice application / IVR stored? |
| Ans : |
The Voice Applications / IVRs are stored on our servers in datacenter. |
| Q) |
How is integration with existing applications handled? |
| Ans : |
Integration with the existing applications / website can be done through APIs. Documentation on APIs can be accessed from the API Section on the website. |
| Q) |
If there are no credits in my account, can I make demo calls? |
| Ans : |
Yes, demo calls are free. Even if there are no credits in your account you can make demo calls. You have to enter number in demo section on the login page |
| Q) |
What is an IVR? How can I develop my own IVR? |
| Ans : |
IVR stands for Interactive Voice Response. IVR (Interactive Voice Response) is a technology that allows users (usually callers) to obtain information from a phone system without the assistance of an operator. IVRs can accept input from callers, usually in the form of pressed phone keys, and can accept voice input and in some cases translate that into actions. We develop IVRs according to requirements. |